Refund policy
Return & Refund Policy
At Miami Neons, every neon sign is custom-designed and manufactured specifically for each customer. Because of the personalized nature of our products, all sales are considered final.
Custom Orders
All custom neon signs are made to your unique specifications, including text, size, colors, fonts, and design. As a result:
- Custom orders are non-refundable and non-returnable once production has begun.
- Orders cannot be canceled or modified after final design approval and production has started.
- Deposits and payments made toward custom orders are non-refundable.
Design Approval
Customers are responsible for reviewing and approving all artwork, spelling, dimensions, colors, and specifications before production begins. Miami Neons is not responsible for errors that were approved by the customer.
Shipping Damage
If your order arrives damaged:
- Notify us within 48 hours of delivery.
- Keep all original packaging.
- Provide photos of the packaging, shipping label, and damaged product.
We will work with the shipping carrier to resolve the issue and, if applicable, repair or replace the product.
Manufacturing Defects
If your sign arrives with a manufacturing defect or fails under normal use during the warranty period, we will repair or replace the defective components at our discretion.
This warranty does not cover:
- Improper installation
- Accidental damage
- Misuse or abuse
- Unauthorized modifications or repairs
- Normal wear and tear
- Damage caused by power surges or improper electrical connections
Color & Brightness
Slight variations in color, brightness, or material appearance may occur due to manufacturing tolerances, screen settings, and photography. These are not considered defects.
Refused Deliveries
Orders refused without prior authorization or returned due to an incorrect shipping address provided by the customer may be subject to return shipping, storage, and restocking charges.
Order Changes
Order changes are only accepted before production begins. Once production has started, changes may result in additional charges or require a new order.
Limitation of Liability
Miami Neons' liability is limited to the purchase price of the product. We are not responsible for indirect, incidental, or consequential damages, including lost profits, business interruption, installation costs, or labor expenses.
Shipping for approved repairs and replacements
Shipping arrangements and responsibility for shipping costs are determined case by case after we review the issue. Contact sales@miamineons.com before returning an item.
