Creating something that glows? Have a question or two?
Our 24/7 AI assistant can help with designs, sizes, colors, pricing, and delivery. Ask a question below, or contact our team for extra help.
How long does it take to receive my custom neon sign?
Standard production takes 10 calendar days from payment, followed by 2–3 calendar days for shipping within the continental U.S. Rush production and expedited shipping cost extra and must be confirmed for your project before ordering.
Are your neon signs safe for indoor use?
Absolutely! Our LED neon signs areenergy-efficient, cool to the touch, and made with durable, safe materials—perfect for homes, offices, events, and more.
Can I customize the size, or color of my neon sign?
Yes! You can fully customize thetext, size, color, and even backing styleof your sign. Just use our online design tool or contact us directly for special requests.
What’s included in the box when I order a neon sign?
Each order includes your custom neon sign, apower adapter, remote control (if applicable), and easy-to-use mounting hardware. Everything you need to light it up right away!
What is your return and cancellation policy?
Custom orders are non-refundable and non-returnable once production has begun. Orders cannot be canceled or modified after final design approval and production has started. Deposits and payments toward custom orders are non-refundable. Read our Return & Refund Policy for the full terms and how shipping damage or manufacturing defects are handled.
What warranty comes with an LED neon sign?
LED neon signs have a two-year warranty, subject to the product, installation and usage requirements. Manufacturing defects are reviewed for repair or replacement under the applicable terms. See our Return & Refund Policy for coverage and exclusions.
Clear pricing, from design to delivery
Know the size, materials and selected options before you order.
What shapes the price?
Size, neon length, artwork detail, backing and lighting options affect the cost. “From” is a starting price. Use the selected product options for its price, or request a confirmed custom quote.
What is it made of?
Our LED neon signs use flexible LED neon and an acrylic backing. Check the product or quote for the power supply, mounting hardware and any included dimmer or controller.
Which options cost extra?
Outdoor construction, RGB lighting, rush production and expedited shipping are quoted for your project. Confirm any upgrades before ordering.
Shipping without guesswork
Free standard shipping to the continental U.S. on signs over US$100 and up to 60 inches. Larger signs and other destinations require a shipping quote before ordering. Expedited shipping costs extra.
